Michele Woodward

Powerful Coaching. Powerful Results.

Managing Change

The Thing About 3.6% Unemployment

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News broke this week that US unemployment reached a new low in April, falling to 3.6 percent. Who would have thought, in October of 2009 when unemployment peaked at 10 percent, that we’d ever see this sort of robust hiring?

All I can say is that 2009 was bleak for a lot of people, and it left a lot of scars.

I still see those scars in some organizations who continue policies and approaches they put into place then.

But what got you there won’t get you where you need to go. In light of what is, in fact, nearly functional full-employment for professionals, most organizations have to get smarter on how they treat their people.

In 2009, it seemed like there were forty or fifty out-of-work people in line for every job available. They would take anything – anything! – to keep themselves afloat, and some took significant pay cuts. Today, the unemployment rate tells us that there are too few people for the available jobs, so the surefire way to attract talent is to do everything you can do to take care of them.

This means your human resources function has to be on the ball and in the game. They have to focus on finding talent who will not be looking, and they have to be empowered to make solid, significant offers to the right people.

Your HR team also has to advocate for people who are doing really well in their jobs within the organization. If you don’t promote, grow and reward your top performers, you will lose them to an organization that will.

Where I live, Washington, DC, Amazon is coming into the market as an employer. They have committed to creating 25,000 new jobs at an average salary of $150,000. Average. This will put tremendous pressure on other employers in the area to up their game.

Imagine: You’ve got a great IT manager on your team who makes everything run smoothly. But you’ve held back raises for two years and routinely asked her to work on weekends and evenings when things get hairy. That talented woman? If she lives in the DC area, she’s already sent her resume to Amazon because she knows she’ll make more money doing more interesting work. And if she lives somewhere else, she might be making a plan to move.

She leaves – who are you going to find to replace her? It’s not going to be easy since there aren’t forty or fifty people in line for that opening, trust me. If you wait to see what resumes you collect from your online posting, there might be one. Who’s been out of work off and on for their entire career, and not entirely an ideal candidate.

When I raise this issue with some leaders, they tell me that their team is so happy and so committed to mission that their people would never leave. Never! In a million years.

Oh, but they will. For more pay, more opportunity, saner working hours, better bosses and more interesting work.

I’m already seeing it in my own clients.

So, to survive – I’m not even talking about thriving here – organizations have to begin to futureproof.

  • Compensate people fairly. Give raises. Give bonuses. Extend raises and bonuses beyond the C-suite to every single person within the organization.
  • Open up hiring to people who don’t look like you and don’t think like you. Diversity and inclusion leads to innovation. Innovation leads to success.
  • Stop paying your people for 40 hour workweeks and asking them to put in 60 hour workweeks. Those people will be among the first to leave.
  • Focus on creating an outstanding HR function within your organization, one that’s focused less on admin and more on strategy, recruitment and retention.
  • Jettison bad bosses. You know who they are – you simply lack the will to either manage them to better behavior or let them go. Truth is, either they go or everyone else will.
  • Provide professional development for junior people in the organization. Because once you fire the bad bosses, you’ll need someone good to step in and do a great job.
  • Say thank you. The vast majority of working professionals want their sacrifices – the missed family events, the crunch times, the difficult choices – to matter. When you see commitment in your team, acknowledge it and express your gratitude. It goes a long way toward creating a cohesive team.

There are particular challenges managing organizations when there is functional full-employment. In many ways, the Great Recession created an employers market where salaries could be trimmed and overhead reduced.

Those days are gone.

Today, right now, it’s a talented and skilled candidates market. Are you prepared to everything you can to manage that reality?

The Thing About Culture

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People throw the word “culture” around like there’s a shared concept of what in the world they’re talking about.

“Culture”, for some, means for others to “do what you’re told.”

For snarky cynics, it means “what the website says and what no one actually does.”

For hopelessly optimistic folks, it means “that we’re all friends and we get along.”

Close, but no cigar, if you ask me.

Culture is, as I recently read, simply “The way we do things around here.”

How powerfully elegant is that?

The way we do things creates the culture in which we live and work.

So, if we want to change culture – we just change the way we do things.

Sounds easy, huh? But you know I like a process, so here goes:

First, we need to understand how it is we do things. This requires a little step back, and the detachment to catalogue our “how” without judgment.

How do we want people to spend their days? In back-to-back meetings? In the field? At their desks? On their feet?

What’s our paperwork flow like? What’s our approval process like?

How we spend our time reveals our true focus – so how does your organization (including your family) spend its time?

That’ll show you something really important.

Once we know how we do things, we need to ask the critical question: Who benefits from our culture?

If the only people benefitting are senior management, you’ve got a problem. Like, if senior leaders get their own suites at the Ritz Carlton while middle managers and others on the same trip have to double up at the Days Inn – what are you saying to your people? What are you creating?

If the only person benefitting is Carol in accounting whose fear of making a mistake means a ton of paperwork and molasses-like response time, you’ve got a problem. When you center your entire organization on the quirks and foibles of one personality – what are you telegraphing about what you value? About what’s important?

If the entire organization is centered around the CEO’s reluctance to have difficult conversations, you’ve got a problem. We’re talking about power grabs and petty tyrants and office politics and dysfunction kinds of problems.

And no one needs that nonsense.

If the only people benefitting are white men with a college degree, you have a very big problem. And I would argue that it’s time to move your organization beyond 1989 and firmly into 2019.

Just sayin’.

You have to be brave when you examine who benefits, because that person might be you. It’s entirely possible that the system is set up to mirror your strengths, values and priorities. Entirely possible.

But if you’re the only person benefitting, you owe it to your organization’s success to open it up. To allow more people the opportunity to grow and learn and thrive.

Creating a system which gives more people a chance to bring their knowledge and expertise to the table means building a culture that works.

Because any group makes better decisions with diverse voices and perspectives. You’ll also keep people on the team longer.

You’ll have more success.

The thing about culture is that it’s often created in a fractured set of vacuums – HR does things one way and Finance does something their way and Sales is a creature unto itself. All of this adds up to “the way we do things around here”.

And if the way we do things around here isn’t working, we have a responsibility to make it work. For everyone.

 

I Was Just Going To Ask You The Same Question

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You probably know that I’m not about making New Year’s Resolutions. They can be forced and unsticky and, therefore, fall by the wayside before February even starts.

I am, as you also probably know, more of a planner. So last week I sat myself down with my Personal Planning Tool – yes, I created it and I actually use it! – and the stuff that came up for me was really helpful.

The Tool is designed to get to a few action steps which you can easily do. For me, they were :

  • Look at client list for 2018 and chronicle successes
  • Create a spreadsheet tracking business revenues for the last four years
  • Create a revenue forecast for the first six months of 2019
  • Create three workouts I can use at the gym; schedule gym time

I’m proud to say that I knocked these things out in the lull week between holidays and I’m feeling rather smug about myself.

The Tool also gave me the ability to clearly see my priorities for 2019, and that’s where you come in. It’s clear that I want to step it up in the coming year. I want to be in the position a year from now to say that my work made a difference. So let me tell you about what I have planned.

I have executive coaching programs for individuals as well as organizations. One of the happiest things I’ve done in my coaching career is to partner with organizationswho want to really support their leaders. I coach people, facilitate learning and change – and it’s the thing I love doing.

With individuals, you can work with me in three, six or twelve month programs. I have space for one person in my unlimited coaching program, so let me know if that person is you.

In 2018, folks in my unlimited program negotiated better deals, dealt with office politics and stress, learned new skills and basically had more fun in their work. It was also pretty fulfilling for me to fully partner with them and not worry how many hours we were using.

That was wonderful. I love these people and look forward to working with them again in 2019.

My lower-cost program, The Club, is terrific but full at the moment. You can email to get on the waiting list if you’d like.

I have some groups this year, too. For men, I’m doing a new program this year. Did you know that the number one thing which gets people promoted and creates more success is social/emotional intelligence? I work with a lot of men clients and this is an area which – once guys get a sense of the rules and how it all works – gets results quickly. You can find more information here: Emotional Intelligence for Men

For coaches, I have my Circle of 12 mentored mastermind program starting up on January 8th. There are eleven people committed, so if you’re looking for a close community of like-minded peers who have good practices that need to move to great practices – think about joining us.

Also for coaches, I have my Executive Coach Mentoring program beginning in March. This one is designed for people focusing on working with organizational clients. We’ll learn about best practices, client acquisition and tools to support your business. It’s great, if I do say so myself.

And, for coaches who are on Facebook, I continue to moderate The Business of Coaching group which has been serving the coaching community since 2012. We have 1200 coaches from all around the world who participate in thoughtful and supportive conversations about our work. If you’d like to join this “secret group”, please let me know.

Finally, I recently was on a panel with an executive recruiter and an executive communicator, talking with a group about personal branding, career progression, leadership, mentoring, speaking and a host of other matters. We took questions, so, believe me – we ran the gamut! It was a delight, and I am looking forward to working with these two in other venues. Maybe your venue?

So, yeah, maybe this year will be ambitious. But I am planning for it to be the right kind of hustle – you know what I mean. Engaging, fun, feeding my curiosity, connected and connecting. I get sort of giddy thinking about it.

How about you? What’s on your dancecard for the coming year? Where are you going to have the impact only you can have?

I am all ears, sugar. 

When Office Politics Get Out Of Hand

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When I started as an executive coach, I never guessed I would have a specialty in helping people handle complicated office politics.

But I sure do. In fact, it’s probably the number one problem my clients face.

In 2014 I was asked to do a webinar with the Harvard Business Review Online on Bullies, Jerks, and Other Annoyances. It was, at the time, the most popular webinar on their platform.

Which is awesome and awful at the same time.

When I work with people facing toxic workplaces, there are a few things I ask them to consider.

Is it me? You really need to know yourself. Are you highly sensitive? Take everything personally? Then perhaps a little detachment might give you some relief. It’s counter-intuitive, but sometimes caring less allows you to perform at a higher level.

When you ask, Is it me? you need to look hard at the role in the whole mess which you may be playing. For instance, from time to time folks tell me that they simply have very high standards which no one else can seem to meet. Huh. Really? So interesting.

Because sometimes “high standards” are really “impossible to meet standards”. So why have them? Let’s see… so you don’t have to really cooperate, so you can take all the credit, so your ego soars. If that’s you, you are adding to the toxicity and it’s on you. To change the situation, you need to first change yourself – toward the good.

When you ask Is it me?, you can also explore places where you might have a simple misunderstanding which gets amplified. Like, for instance, a recent situation a client faced with a bossy, imperious peer who it appeared was overstepping boundaries of authority by gigantic leaps. Only by having a brave conversation did my client uncover that her office enemy actually had been promised a promotion which had been postponed… year after year. Once my client realized the injustice done to her enemy, the relationship turned into an alliance.

No enemy, no stress. Win-win.

If you take a hard look at yourself first and figure out that you’ve done all you can to be a good person, then look at the culture of the organization. Is it them? 

I once worked with a senior leadership team which was backstabbing and in-fighting all day, every day. They spent so much energy on office politics that productivity and impact suffered. When I raised it with the CEO, his eyes twinkled and he said, “That’s exactly what I want! I want them to fight! Keeps them on their toes.”

He also knew that when his people appeared unstable, he could appear stable in contrast. When he was called on to settle petty disputes between his underlings, he was king.

Once I realized that the culture of the organization was being set by a leader with bad intentions, I knew that there was nothing I could do. Nor could any members of the senior team.

Nor could you, if your office culture is contrary to your values and your ability to grow.

If It Is Them – if there is a culture mismatch between you and where you work – you have a couple of choices.

You might be in a senior enough position to change things – which will take alliances and agreements with other people to buck the culture and create a new way. It’s hard but it can be done.

My clients have done it.

You might have to change yourself – go against your values or drop them all together, in order to stay. This option often feels like the path of least resistance, so plenty of people take it. That is, until they realize they have crushed their soul and hate themselves and really, really, really hate their jobs.

Not kidding.

You might have to leave your organization if you realize that the culture is toxic, it’s not going to change and you’re at risk of turning into someone you really don’t like. But, the good news is there has never been a better time to find a new job. 

Also not kidding.

Finally, after you’ve taken a gander at Is It Me? and Is It Them? you can ask What Do I Really Want?

Which, by the way, is the essential question any of us can ask.

And we’ll talk about that next week.

 

Quit Your Job

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There has never been a better time to quit your job and find a new one.

(I can sense you spluttering from afar.)

(You’re thinking that it’s easy for me to say.)

(You’re thinking I might be certifiably nuts.)

(You’re thinking that I don’t know what it’s reeeeaaaallly like out there, especially for someone who’s young or old or whatever you’ve got going on in your life.)

But I know I’m right about this.

In the county where I used to live, Arlington County in Virginia, unemployment is at 2.2%. That’s a full two percent less than the U.S. average. I’ve talked to hiring people in Arlington and they have open jobs which they cannot fill. Good jobs.

I spoke to a client this past week who’s facing the same issue in Washington, DC. Open positions, no candidates.

Around the U.S., there are a record 6.6 million job openings.

Makes you go “Hmmmmm”, doesn’t it?

Because you’ve been stiff-arming a search for a new job. Sure, it’s crossed your mind. But you think:

  • Job searches are a pain in the butt and take forever
  • No one will hire me because I’m under 30/over 50
  • What if no one wants me?
  • What if I find out my skills aren’t that great?
  • What if I land in a place that’s even more toxic than the place I’m in now?

Shall we knock those down, one at a time?

  • With unfilled jobs across the board, finding a new role is going to be easier than ever
  • People who might have previously been excluded are now included, because jobs must be filled. If you’re qualified, you’ll get a look
  • See “unfilled jobs across the board”
  • If you’ve stayed current with your skills in your current role, you should be OK. If you haven’t, take an online course to brush up your skillset
  • Toxic work place? Let’s drill down on that one

“According to a U.S. Bureau of Labor Statistics and Yale University report, 70 percent of all jobs are found through networking. A recent survey by CareerXroads shows that only 15 percent of positions were filled through job boards. The survey showed that most jobs are either filled internally or through referrals.” (Washington Post) If you, then, focus on networking and generating referrals for your new job, you can ask about the work environment and office politics. If your friends (the people who are doing the referring) say the place is gruesomely toxic, you can pass on that opportunity in favor of the kind of workplace where it’s an utter pleasure to work.

Those workplaces exist, by the way.

And, studies have shown that income changes more significantly when you start a new role versus small annual increases at your current job.

So, a better workplace plus more money! What’s not to like?

You might say, “But I love living where I live and there are no jobs like you’re talking about here!”

What I hear you say is more about your priorities than anything else. Where you live is more important than what you do.

Which is totally fine. In fact, it’s awesome.

You know what’s important to you – now, own it. Realize that your job exists to support your life, so if you’re unhappy at your job… you can still get a new one. Maybe you’ll have to consider a different field, a different kind of role, a new use of your skills. As long as you stay in your town (honoring your real priority), you should be fine. Plus, you know, happier.

The Great Recession, which happened ten years ago this week, impacted all of us. We got frightened, and gun shy, and maybe a little bit cowed when it came to work. We remember when a lot of our friends and family found themselves out of a job and had a hard time finding something. Anything.

And so we’ve carried that trauma forward with us in a collective way.

Now is the time to lay down that burden, once and for all.

There are jobs out there. Good jobs. Lots of them.

If you’re not happy where you are, go somewhere else.

And if you’re an employer who’s not doing everything you can to make your workplace a good place to work with good pay for all – get ready. People can leave you in a hot minute these days – and they will if you neglect your greatest asset. Your people.

 

Longing For The Missing Thing

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We human beings are funny creatures.

Sometimes we feel the most motivated when someone tells us what we’re NOT allowed to do.

After a lifetime of being a regular Sporty Spice, I developed arthritis in my right knee and ended up with a total replacement in February of this year. Once I had checked some post-surgery milestones off the list, my kind and handsome doctor said, “Well, Michele, you are cleared to do pretty much whatever you want. You can walk wherever you want to go, you can play golf, or tennis. You can ride a bike or use the elliptical. You can ski!”

I silently contemplated the last time I had skiied (15 years ago) or played tennis (summer camp?), while he paused.

“The one thing I don’t want you to do, though, is run. Your new knee just won’t tolerate that.”

“OK,” I said, with relief. See, I’m not built for running. I have short legs and a long torso, and other than that three weeks about ten years ago where I put my heart into finding the runner’s high (eluded me), I’ve realized that I’m built more for rambling than running.

The rehab for my knee replacement involved a lot of walking. I walked to the post office. I walked my dogs. I walked just to walk.

I watched my step count climb as my knee got stronger and stronger.

And one day while walking across a bridge, the most powerful feeling overcame me. I felt the profound and urgent need to break into a run.

Me. A non-runner. A lifetime non-runner. A softball player who specialized in hitting homers because then I could trot around the bases rather than sprint.

On that bridge, I found myself inexplicably longing to do the one thing my doctor explicitly forbid me to do.

I longed, beyond all reason, to do something I’m not actually built to do. The thing I actually have never really liked to do.

I wanted in that moment, with my whole heart and soul, to run.

This is human nature, isn’t it? Whenever something is placed “off-limits”, it becomes tantalizing.

It’s like there’s a huge neon sign in our brains flashing “You can’t! You can’t! But you wanna!”

A friend of mine suggests that when anything becomes a taboo, our minds go instantly into a famine mentality and all we can think about is the thing we can’t have.

If you’re on a diet and constantly remind yourself that you can’t eat french fries, all your darling human brain will think about is the fries.

If your boss directs you to never have anything to do with the IT department, you’ll see those nerds everywhere. (And your laptop will constantly fritz out, too.)

You will fixate on the thing you feel you lack, even if the thing you lack is something you don’t really want.

Weird, huh?

So it seems to me that now may be the time to take a look at two things in your own life. One, what have you placed “off-limits” for the people in your life? Your partner, your kids, your friends? Your direct reports? Your co-workers? Are you setting them up, then, to fixate on the wrong thing?

And, two, where have you done the same thing to yourself?

The cure for this extremely human drive toward Longing For The Missing Thing, though, is deceptively easy.

Rather than say, “I can’t run now that I have a bionic knee”, simply say, “I’m the kind of  person who rambles.”

This affirmative statement makes all the difference in where you put your attention. And makes your choices easier.

When offered fries on the side, you can come back with, “Thanks, but I’m the kind of person who eats leafy greens.”

See how focusing on what you have over what you lack makes your life get easier? And more full. And you feel more effective and engaged.

And that is especially true when you no longer feel compelled to do something you never really wanted to do in the first place.

 

Worth Failing For

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Workshop and seminar leaders, Little League coaches and life coaches, parents and priests. What do they possibly have in common?

My guess is that at some point or the other they may have asked someone, “What would you do if you knew you couldn’t fail?”

They ask this question in an attempt to figure out goals and dreams. To understand where someone might be holding themselves back out of fear of failing. To inspire.

All well and good.

The amazing, inspiring Brené Brown, though, asks the question in a powerful and different way.

She asks, “What’s worth failing for?”

I mean, really. Brené nails it. That is one piercing question.

So, let me ask you: What are you willing to stand up for? What are you willing to use your voice for?

Regardless of the consequences?

What do you love enough to risk everything for?

I ask it that way because I know myself and if my kids were ever threatened, I’d put myself between them and harm’s way in a nanosecond.

It comes down to this, then: Love is absolutely worth failing for.

Because I love so deeply and passionately about what’s happening in our world, I am conscious that I must my voice to say the things that need to be said. I am willing to put myself out there even if people disagree with me.

(And as an aside – disagreement doesn’t need to mean the end of a relationship. In fact, disagreement can bring people closer together as they grow to understand each other. Remember that next time you get in a Twitter war, will you?)

You may find this hard to believe, but there was a time in my life when I swallowed my words because I felt as though there was going to be a tough consequence if I spoke up. It was only after I was clear of this situation that I realized the toll silence took on me. And I felt the relief and coming-home-ness which came from learning to use my voice again.

When you look at things not from a vantage point of “how can I make sure I don’t lose?” but from the “what am I willing to lose for?” things change.

Even in the face of sure loss.

Even when things are tough.

Even when you know you are not going to win.

When you show up as yourself, put it out there, own it, love it…you’ve already won.

And whatever happens next doesn’t even matter.

You Do You (As Long As You Agree With Me)

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The cool kids like to say, “You do you” as a way of showing they’re not judging and we’re all free to be… you and me.

Yet, have you ever noticed that when you actually do yourself, some people will hurry to tell you just how wrong you are?

You: I really like lime LaCroix water.

Somebody: You know that stuff is horrible. It’ll strip the enamel off your teeth. You should just drink regular water.

You: (blink, blink)

***

You: I think Taylor Swift is great.

Somebody: Seriously? She can only sing four notes and she should have never covered Earth, Wind & Fire’s “September”. Who does she think she is?

You: (blink, blink, blink)

***

You: I love Facebook.

Somebody: First of all, they steal your data. Second of all, who wants to know what you had for lunch. And third of all, do you not have a life?

You: (blinkety, blink, blink)

***

So, “You do you” becomes “You do what I say because I’m right and you’re wrong”.

Kinda icky, huh?

The Somebodies who would criticize your Being You-ness are investing not in the relationship but more in their own feeling of being right. They seek to validate their own viewpoints or to emphasize their own importance.

Don’t be that person.

When you make the space for someone to fully do themselves, you’re giving them a great gift – the gift of real acceptance. Because whatever they’re doing is ok by you.

But, then, when someone’s Being Them-ness is full of hate, or violence, or unkindness, what do you do? Do you suck it up and let them do them?

In a way, you do. But not without honestly saying your piece, such as, “I completely disagree with you” or “That is not my experience at all”.

You can firmly and without reservations do yourself and voice your perspective in the face of hate speech. In fact, you have a responsibility to do so.

When it’s not a high-stakes conversation, it pays to get curious. You might try something like this:

You ask why they like lime LaCroix. Their answer might be, “Because I’m working on my sobriety and I’m substituting a couple of glasses of LaCroix in the evening for a fifth of vodka.”

You ask why they like Taylor Swift. Their answer might be, “Because my mom and her mom are first cousins.”

You ask why they like Facebook. Their answer might be, “Because my aunt is homebound and it’s a good way for us to stay connected.”

All perfectly fine reasons, don’t you think?

They’re doing them. Which is very cool.

And now you know a little bit more about them, and your relationship benefits.

I know what I’m suggesting here is hard. Listening and not correcting is really tough for us human beings. And as a human being, I struggle with this – boy, do I struggle with this.

I’m trying to do it differently, though, by holding onto the idea that when you do you at your very best and I build you up rather than tear you down, we create enough space for me to be me at my very best, too.

I remember that it’s all about building stronger relationships.

Which is what the really cool kids are doing these days.