I Kill Jobs

Logging truck

 

I bought a book the other day. Didn’t even leave my home – just pulled up a website, clicked one button and – whoosh! – the book was on my iPad. And on my iPhone. And on my Kindle. And on my desktop computer.

Thanks to the miracle of modern technology, I can read that book any time, any where, on any device.

And in that fell swoop, I got exactly what I wanted and single-handedly killed a fair number of  jobs around the world.

See, if I had driven to the bookstore to buy the hard copy of the book, it would have taken:

  • the store clerk who helped me find the book
  • the cashier who rang up my book
  • the store manager who supervises those staff people
  • the cleaning crew who maintains the space
  • the landlord
  • the corporate people who decide which books to carry
  • the gas station attendant who sells me the gas it takes to drive to the store

It would have also taken:

  • the farmer that planted the trees
  • his farm worker
  • the lumbermen who harvest the trees
  • the driver who hauls the trees to the pulper
  • the pulper
  • the driver who drives the pulp to the paper mill
  • the guy at the paper plant
  • the binder
  • the driver who picks up the finished book
  • the warehouseman who stores and ships the book
  • the FedEx woman who delivers the book
  • the guy who puts the gas in her truck
  • the mechanic who maintains her truck

None of those people had a hand in my recent transaction. Multiply that by millions of e-books sold each year, and it’s no wonder that a lot of working people are suffering.

All because I chose the most efficient way to read what the writer wrote.

Don’t get me wrong – I love the feel of a bound book in my hands. I love turning pages. I also like people to have jobs. But, boy, do I love being able to buy an obscure, out-of-the-mainstream book with the click of a button.

And it’s this simple effect, amplified across a number of industries, that has changed the face of employment around the world.

We no longer need warehouses to store items that can be bought virtually. Bang – those jobs vanish.

We no longer need postal workers to deliver your movie in a red and white envelope, because you’re streaming at your convenience. Jobs gone.

No more factories churning out CDs in their infernal, unopenable, shrink-wrapped jewel box cases, because you listen to music on your phone, or via your computer speakers. Poof, buh-bye assembly line workers.

My friends, we are living through remarkable change. And we can lament and despair – gnash our teeth at the loss of the old ways – or we can hike up our britches and figure a way to get on board with the new. Just the way our great-grandparents did when running water came to their town. The way our grandparents did when every house was electrified. The way our parents did when air travel became commonplace.

Now is the time. If you are in an industry under threat from the new way of doing business, it may be time to reinvent – toward the efficiency and immediacy of the new economy. A great tool is the new book Reinventing You (Harvard Business Review Press) by my friend Dorie Clark. I interviewed her last week on the WiseWork radio show. It’s worth a listen.

It’s critical that you find the way – your way and maybe even a way for others – to thrive in a world where efficiency means that more gets done with less.

The world is wide open to you in a way it’s never been before, with so much possibility at your fingertips.

Now is the best possible time to reinvent.

 

 

 

Do Results Matter?

St Louis, Missouri

Let’s say I had a woman come to me for coaching who wanted a specific job. And, just for the sake of illustration, that she wanted a job working as the head of the manufacturing division of a Fortune 10 company within twenty minutes of downtown St. Louis.

First of all, that’s not what the real client wanted – this is an illustration.

Second, hypothetically, of course, when you do a search for a Fortune 10 company with a manufacturing division within twenty minutes of downtown St. Louis, you come up with only one candidate.

And let’s say, purely for illustration purposes, that this is the precise company that let the prospective client go.

So, what the woman really wanted was her old job back.

And when I asked her, “Is that what you want?” she said, “No! But there has to be another company like that! I don’t want to have to move, or change my commute, or do anything different!”

[She did really want her old job back, didn't she?]

Her search was so targeted, and so specific, and maybe even a little “I am going to right a wrong”, that she was doomed to failure before she even started.

This is  a real  dichotomy – experts suggest that you make your job search specific enough that you can create a target list, but if your target list is too specific you find that you have too few prospects.

I say, the most vital part of your job search depends…on your results.

If you’re in the middle of a job search – and the new rules of work require us to function in a permanent job search mode – and you’ve got a good sense of who you are and what you can do (rather than who you were and what you did), and you can talk about it easily in person, and in your resume, and you’re connecting with your networking, and still you’re not getting interviews, then it’s time to be less specific.

You’re not getting results with your strategy? Change the strategy.

Especially when time is of the essence.

And I see organizations hiring. Right now. So, time is, indeed, of the essence.

If you have a vision of your dream job – go ahead, list out all the key requirements on a piece of paper – and you know your own skills – list those, too – then ask yourself this question:

Who needs what I have to offer, regardless of category? Who offers what I need?

Take a job that meets at least 80% of your key needs, and that utilizes 80% of what you have to offer.

Even if it’s not your dream job.

Because you never do the same things on your first day of work that you do on your last, do you?

You can grow. You will grow.

And, who knows, the opportunity you uncover may just turn into an absolute dream job over time.

Even if it’s more than twenty minutes from downtown St. Louis.

 

 

WiseWork: Working Smart With Heart

So, it looks like it’s going to be a big year for you and me.

This year, we’re going to have A Theme. A focus. Something to guide us through.

I’ve decided on “WiseWork”, because – let’s be honest – where do you spend the vast majority of your waking hours every day? Where’s most of your energy? Your focus?

Even if you don’t have a job-job, you’re doing something with your day, aren’t you? You’re looking for your next thing, you’re a full-time parent, you’re a retiree.

Doesn’t matter what you do all day – what matters is how you do it.

You’ve got a choice, so why not do it smart? Wisely. Thoughtfully. With heart.

Because your day can be more about just showing up. It can be about making a difference, and having the opportunity to be you at your absolute best. Having the opening to deliver results that are important and satisfying to you – delivered from a place of honesty and generosity, collaboration and connection.

You at your best, doing what you do well.

That’s what WiseWork is all about.

All year, I’ll be blogging on ideas, approaches, tips, tactics and resources to help you work smart with heart. I’m also starting an internet radio show - WiseWork - where I’ll interview authors, experts and regular folks who have something to share. I’m happy that Harvard Business School Publishing is making some of their writers available to me as guests from time to time throughout the year. The first show is Tuesday, January 15th at 2pm ET – plan on joining me then by logging in to BlogTalkRadio.

In related news, I’m also bringing on two fantastic coaches who will be working with me to handle the clients on my wait list, expand the concepts and to offer WiseWork programs within organizations. I’ve trained both of these highly-skilled, highly compassionate coaches, and I know you are going to love what they bring to the table. I’ve also partnered with an outstanding executive recruiter who will coach and write resumes and update LinkedIn profiles for our clients  – making sure the end result is exactly what recruiters want to see.

That’s smart.

More on these new team members soon, but trust me – they are at their absolute best when they’re coaching. For them, it’s their WiseWork.

One other thing, I’m also going to be offering free teleclasses throughout the year which you can listen to live, or via recording.

All designed to help you move from here ——————–> to there.

So your work can have the resonance, meaning and power that you want it to have.

So you can get ahead, sure – if that’s what you want. Get promoted, get a raise, absolutely – without having to sell your soul or compromise your integrity to get there.

Sure, start your own business – and have it reflect what it is you’re here to do in the world.

Speak in front of audiences, balance your life, get what you want.

Maybe you’ll even finally figure out what it is you want. And, together, we’ll figure out how you can finally make it happen.

It’s all a part of the WiseWork year you and I are about to share.

Bring it on, baby. I am so ready.

How To Ace Job Interviews

 

The single most important thing you have to realize about a job interview is this – the person doing the interviewing probably doesn’t really want to be there.

Most of them have never been trained on conducting interviews, and are doing their best to get through it. They also have a stack of pending work calling their name, and are fitting your meeting into a very busy day.

Sure, they want to find a good person to fill the open spot. As one senior guy said to me, “The biggest question I’m trying to figure out is – ‘Is this guy a jerk?’ And then it’s, ‘Can he do the work?’ Because I don’t want to work with a jerk even if he’s competent technically. I would much rather work with a good person who can learn.”

So when you walk in to someone’s office for your job interview, realize that they haven’t been sitting there, twiddling their thumbs, waiting until the very moment you walk in the room for the day to get started – no, you are just one more thing to get done in their very busy day.

Honor that.

You honor it by being early to your appointment. Yes, you heard me. Early. As in sitting in the lobby or waiting room 10-15 minutes before your appointment time. If you make an interviewer wait, what have you indicated?

a. That their time is not important

b. That you are not organized

c. That you might possibly be a jerk

A, B or C will get you screened out faster than you can shake hands with a rattlesnake. So, if you are scheduled to meet at 2pm, be there at 1:45pm. And take that waiting time as an opportunity to relax, center, catch your breath and be ready.

You honor your interview, too, by dressing appropriately. Yes, it matters.  For men, wear a suit and a tie even if the organization is not a suit and a tie kind of place. Like it or not, in our culture a suit and tie connotes seriousness and professionalism – and to a degree, respect. After all, we dress in a coat and tie for our most important events – marriages, funerals, speeches, important dinners, meeting the Queen – so dressing appropriately for an interview can show just how seriously you’re taking the opportunity.  For women, a suit is always a good choice, or you can go all Michelle Obama and wear a tailored dress. For both genders, the higher you go within an organization the more personal flair you can show – with color, originality and creativity – because that may be a part of your personal brand. But in the first meeting, restrict the bling to just one thing – one great scarf, pin, colorful tie, pocket square, bag.

It’s you that needs to stand out in an interview, not your accessories.

And you stand out by being prepared to listen 60% of the time and talk 40% of the time.

Let’s look at your 40% – what do you want to accomplish? Well, you want to walk away with your interviewer knowing:

a. I am not a jerk/axe murderer/psychopath – you will like working with me

b. I have the expertise you seek

c. I can take this where you need it to go, and probably further

[I'm really not kidding about the axe murderer thing. In today's climate, if an organization can hire only one person they want to hire a sure thing. That means someone who can get along with others, whose entire staff won't resign within the first six months, who won't put personal spending on the company American Express card, who won't diddle the interns. This integrity/likeability piece is absolutely critical today - and if you are integrity-challenged or have a history of these sorts of abuses, I suggest you get specific coaching or therapy to find ways to understand why you did what you did, and create a way to talk about how you have fixed this so employers can understand. Dead serious - this will break you if left unattended.]

The killer question you can ask a prospective employer:

What’s the first thing you want me to accomplish once I’m on board?

This works on so many levels – you can read what I wrote about this question in 2007 – but most of all it allows you to know exactly how the employer is going to judge your performance, so you know where to put your emphasis in the critical first 90 days of your tenure.

Plus, after they tell you what needs to get done, you can go right into a story about how you’ve already met that goal for someone else.

Because we human beings have told stories to one another for millenia. Job interviews are the perfect places to tell a solid story of your success. Have two or three ready, that illustrate your key strengths and accomplishments relevant to the job at hand. Keep them to two minutes or so each. Make eye contact as you tell your stories. Use your hands. Be engaged and engaging. Draw your interviewer in. Smile.

It will make all the difference.

Research shows that likeability is influenced like this: 7% comes from the content of what you say; 38% from the way you say it, or your tone; 55% derives from the body language you use in delivering your message. So.

Sit up straight. Point your toes at your interviewer – this will square your shoulders and hips, creating a feeling of open physical rapport. Keep your hands above the table – hidden hands equate to hidden secrets. Use your hands to make points – keeping your hands in the zone from your belly button to your shoulders, with your hands open and flat. This is power positioning. Don’t believe me? Watch a Presidential debate, sugar.

And when the interviewer asks if you have any other questions, always have one. You can use the question above, or something else that’s come up and needs to be addressed, or you can simply ask about the next steps. But never, never, never say, “Nope, I think I got it all.” This can be seen as arrogant, or uncreative, or simply unwise. So ask one final question.

Then thank the hell out of them. Shake hands and say thanks. Thank the assistant who set up the meeting, thank the receptionist, thank the security guard, thank the FedEx guy in the elevator with you. People notice when you express gratitude, and you feel better, too.

Write your thank you note and follow up with any information or articles or recipes or whatever you may have offered to provide.

And get ready – you’ll be going to the next level pretty soon.

 

 

Who Learned Most?

 

 

I don’t know if any of you have ever stood at the front of the room, with a group of learners seated before you. I don’t know if you’ve ever stood there, realizing that they are all looking to you. For guidance. For direction. For knowledge.

Don’t know if you’ve shared this teaching moment as a part of a team – a team of people who are really smart, and wise, and committed to their craft.

I don’t know if you’ve seen the moment when the lightbulb comes on and a learner becomes a knower.

Or witnessed that moment when individual learners shift into groups of friends, who support each other.

I don’t know that you have, but I hope you will someday.

Because that’s what I’ve had this weekend at the Revenue Rocks program, and the way I’m feeling today? Can’t be beat.

I feel proud.

And accomplished.

And wowed.

And humbled.

My heart is full to the bursting, knowing that people who rolled into DC for this event not knowing what was next for them and for their businesses…now know.

They had forgotten what they really do best, and how to bring those gifts to the world. But now? Now, oh now they know for sure.

And they have a plan. Or make that “plans”. And they’re going to do stuff. Really do stuff.

They are going to change lives.

And to tell you the truth, this morning I’m feeling that the first life they have changed is mine.

Thank you, Dixie St. John, for the logistical support, and the heart.

Thank you, Kelly Pratt, for the workbook design.

Deep gratitude and thanks to Jeannette Maw, Fabeku Fatunmise and Nona Jordan, who brought insights, perspectives, know-how and tenderness to their teaching, and whose synergy was a thing of beauty.

And sincere thanks to every individual in that room, who showed up. Who risked. Who dared. Who imagined. Who planned. Your vision and intention are breath-taking.

For those not in the room, let me leave you with a few questions and perhaps you can launch a part of your journey today, along with all the Revenue Rocks folks. Ready?

Who are you at your best? What does that tell you about what needs to happen next? What would feel fun and effortless to do right now?

OK – go.